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April 27, 2015 (Cleveland, Ohio)

CHAMPS Patient Experience Celebrates Patient Experience Week 2015

CHAMPS Patient ExperiencePatient Experience Week 2015 will be celebrating the second annual Patient Experience Week April 27 - May 1 by recognizing and encouraging global efforts to improve the healthcare experience for patients, their families and caregivers. This celebration of the patient experience industry was founded by The Beryl Institute, the global community of practice and premier thought leader on improving patient experience in healthcare. 

Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience every day. From nurses and physicians, to support staff and executive professionals, to patients, families and communities served, the Institute hopes to bring together healthcare organizations across the globe to observe Patient Experience Week. 

CHAMPS Patient Experience is joining in the week of festivities by:

  • Sending handwritten thank you notes to clients
  • Creating a PX Week video thanking those who impact patient experience every day
  • Creating posts for Facebook and Twitter

“Patient Experience Week is a wonderful opportunity to thank those who strive to make a difference and improve the patient experience for patients and their families. We are so grateful for the ability to empower employees to feel more meaning in their work each and every day.” said Carol Santalucia, MBA, vice president of CHAMPS Patient Experience / Santalucia Group.

Check out The Beryl Institute’s website for a list of celebration suggestions for Patient Experience Week 2015.

About CHAMPS Patient Experience
CHAMPS Patient Experience specialists partner with you to inspire and sustain a culture of empathy, service and respect by igniting passion and purpose throughout your healthcare organization. Rooted in our services are five essential components. Together, we create an optimal patient experience by incorporating leadership commitment and development, staff engagement, patient and family involvement, process improvement and sustainability into our customized, outcomes-based services. We believe providing an optimal patient experience not only makes sense intuitively but also leads to improved healthcare outcomes, increased patient loyalty and an enhanced financial position for our clients. Our specialists, who work in partnership with Carol Santalucia, a nationally-recognized leader with more than 30 years of expertise, provide outcomes-based services designed to create an optimal patient experience. CHAMPS is honored to be named as one of The Cleveland Plain Dealer’s Top Workplaces in 2014 and to ERC’s Northcoast99 List in 2003, 2004, 2010, 2012 and 2014. For more, visit

About The Beryl Institute
The Beryl Institute is the global community of practice and premier thought leader on improving patient experience in healthcare.  The Institute is committed to improving the patient experience by serving as a reliable resource for shared information and proven practices, a dynamic incubator of leading research and new ideas and an interactive connector of leaders and practitioners. The Institute is uniquely positioned to develop and publicize cutting-edge concepts focused on improving the patient experience, touching thousands of healthcare executives and patients.