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June 26, 2013 (Cleveland)

CHAMPS Partners with Southwest General Health Center to Create an Optimal Patient Experience



CHAMPS Partners with Southwest General Health CenterCHAMPS Patience Experience has partnered with Southwest General Health Center, located in Middleburg Heights, Ohio, to create an optimal patient experience through caring communication and patient navigation. 

“We are looking forward to working with Southwest General Health Center to help provide personalized and compassionate care to their patients,” said Carol Santalucia, vice president, CHAMPS Patient Experience. “Their mission to provide services with excellence and individual attention emulates our beliefs and values here at CHAMPS.” 

Southwest General Health Center and CHAMPS Patient Experience specialists will work together to develop and implement a patient navigation program in their new emergency department, which is scheduled to open early 2014. The team will also be working with the emergency department staff on The Language of Caring, a caring communication program that helps develop and empower all Southwest General Health Center employees to consistently exhibit evidence-based service excellence and caring communication skills that help reduce patient’s anxiety levels. 

In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS offers outcomes-based services designed to create an optimal patient experience. 

Southwest General Health Center is home to nationally recognized physicians, state-of-the-art technology and a full range of medical, surgical and emergency services, including a Level III trauma center. It has a rich history of community partnership and a deep commitment to the health and well-being of the residents it serves. To learn more, visit www.swgeneral.com

If you are interested in learning more about CHAMPS Patient Experience or the partnership with Southwest General Health Center, please contact us.