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February 06, 2013 (Cleveland)

CHAMPS Article on Improving the Patient Experience Featured on Front Page of ACE Newsletter



Improving the Patient ExperienceIn the January 2013 issue of the Association of Cancer Executives’ (ACE) quarterly newsletter, Improving the Patient Experience and the Bottom Line, an article written by Carol Santalucia, vice president, CHAMPS Patient Experience, was featured on the front page.

“Providing a positive experience for patients is not necessarily something that needs to be justified,” Santalucia said. “Most people would probably agree that providing a positive experience for patients is a good idea and one that makes sense intuitively. But it also makes sense for a lot of other, more concrete reasons like improved care for patients, increased patient loyalty and a better financial position for healthcare organizations.”

Throughout the article, Improving the Patient Experience and the Bottom Line, Santalucia explains ways to achieve this.

ACE’s January 2013 newsletter was distributed to attendees at the 19th Association of Cancer Executives Meeting in San Antonio, Texas. Click here to read the full article, Improving the Patient Experience and the Bottom Line.